Measurement & Performance · Customer metrics
North Star Framework
North Star Framework · Product metrics framework
The product tracks many metrics but lacks one measure that reflects the value customers receive.
Why use it
Define a North Star Metric and supporting inputs that connect customer value to sustainable growth.
How to apply
- Define the specific management situation and desired outcome.
- Gather the minimum facts, constraints, and perspectives needed to use the tool.
- Apply North Star Framework, make key assumptions explicit, and compare the result with realistic alternatives.
- Record the decision, next owner or action, and a testable criterion for the next step.
Output
A North Star Metric with a supporting metric tree.