Net Promoter Score
You need to connect metrics and data to outcomes and management decisions.
Open card →26 tools · 6 subcategories
Measurement & Performance
Metrics, economics, analytics, and dashboards. How do we know things got better?
Where to start
Core set
If this topic is new to you, start with these tools.
Customer metrics
Customer Satisfaction Index
Data and metrics exist, but they do not provide a clear view of outcomes and performance.
Open card →Google HEART Framework
You need to measure progress, impact, or execution quality.
Open card →AARRR Pirate Metrics
Growth is discussed as one number, making it hard to see where users drop out of the journey.
Open card →North Star Framework
The product tracks many metrics but lacks one measure that reflects the value customers receive.
Open card →Other tools
A/B Testing
You need to connect metrics and data to outcomes and management decisions.
Open card →BSC
You need to connect metrics and data to outcomes and management decisions.
Open card →Data Driven
Data and metrics exist, but they do not provide a clear view of outcomes and performance.
Open card →Data Informed
Data and metrics exist, but they do not provide a clear view of outcomes and performance.
Open card →Data Aware
Data and metrics exist, but they do not provide a clear view of outcomes and performance.
Open card →KSLOC
You need to measure progress, impact, or execution quality.
Open card →Histogram
You need to measure progress, impact, or execution quality.
Open card →Financial metrics
Return on Investment
You need to connect metrics and data to outcomes and management decisions.
Open card →Payback Period
Data and metrics exist, but they do not provide a clear view of outcomes and performance.
Open card →IRR
Data and metrics exist, but they do not provide a clear view of outcomes and performance.
Open card →Budget / Cashflow
You need to measure progress, impact, or execution quality.
Open card →Data analytics
Regression Analysis
Data and metrics exist, but they do not provide a clear view of outcomes and performance.
Open card →Variance Analysis
Data and metrics exist, but they do not provide a clear view of outcomes and performance.
Open card →Scatter Plot
You need to measure progress, impact, or execution quality.
Open card →Forecasting
You need to measure progress, impact, or execution quality.
Open card →Project metrics
Burndown Chart
You need to measure progress, impact, or execution quality.
Open card →S-Curve
You need to measure progress, impact, or execution quality.
Open card →Velocity Chart
You need to measure progress, impact, or execution quality.
Open card →Dashboards & indicators
Dashboard
You need to measure progress, impact, or execution quality.
Open card →Performance Chart
You need to measure progress, impact, or execution quality.
Open card →Metrics
You need to measure progress, impact, or execution quality.
Open card →