Customer & Product · UX & customer experience
Norman's Three-Legged Stool
Табуретка Нормана · UX model
The team needs to understand the customer, value, requirements, or product scenario more clearly.
Why use it
Structure product work and make the next step testable.
How to apply
- Define the specific management situation and desired outcome.
- Gather the minimum facts, constraints, and perspectives needed to use the tool.
- Apply Norman's Three-Legged Stool, make key assumptions explicit, and compare the result with realistic alternatives.
- Record the decision, next owner or action, and a testable criterion for the next step.
Output
A clearer product hypothesis, customer insight, or next validation step.