Customer & Product · UX & customer experience
User Testing
User Testing · Research method
You need a clearer way to understand customer needs, validate value, or shape a product decision.
Why use it
Structure customer and product work and make the next learning step testable.
How to apply
- Define the specific management situation and desired outcome.
- Gather the minimum facts, constraints, and perspectives needed to use the tool.
- Apply User Testing, make key assumptions explicit, and compare the result with realistic alternatives.
- Record the decision, next owner or action, and a testable criterion for the next step.
Output
A clearer product hypothesis, customer insight, or next validation step.