Processes, Flow & Quality · Quality
Cost of Quality
Стоимость качества · Metric/analysis
The process is slow, unstable, or creates unnecessary waste.
Why use it
Identify the causes of waste and improve flow or quality.
How to apply
- Define the specific management situation and desired outcome.
- Gather the minimum facts, constraints, and perspectives needed to use the tool.
- Apply Cost of Quality, make key assumptions explicit, and compare the result with realistic alternatives.
- Record the decision, next owner or action, and a testable criterion for the next step.
Output
Visible improvement opportunities and a concrete process action.