Processes, Flow & Quality · Root-cause analysis
8D Problem Solving
8D Problem Solving · Problem solving method
A serious defect keeps recurring and requires cross-functional containment and root-cause removal.
Why use it
Use an eight-discipline problem-solving process from containment through prevention of recurrence.
How to apply
- Define the specific management situation and desired outcome.
- Gather the minimum facts, constraints, and perspectives needed to use the tool.
- Apply 8D Problem Solving, make key assumptions explicit, and compare the result with realistic alternatives.
- Record the decision, next owner or action, and a testable criterion for the next step.
Output
A documented root cause, corrective action, and prevention plan.